Maintenance that stops the emergency call

Every tap, valve, trap and stopcock checked and worked, not just looked at. Seized isolation valves are the reason a small leak becomes a flood: nobody can turn the water off.

Silicone lines inspected, wastes cleared before they block, loft tanks and overflows checked, and a written note of anything that will need doing in the next year so it can be budgeted rather than panicked over.

One point of contact, one invoice, and a report you can forward to the owner without rewriting it. Tenants get a number that answers, which is usually what the complaint is really about.

Visits are scheduled around tenancies: checks at change of tenancy, when the flat is empty, rather than trying to get access on a Tuesday afternoon.

Communal risers, pump sets, tank rooms and shared wastes. A quarterly walk of the plant room costs a fraction of one burst riser at two in the morning.

We log what we find each visit, so a recurring fault is visible as a pattern rather than being fixed four times by four different people.

Maintenance customers go to the front of the diary. A blocked waste or a failed valve is dealt with the same day wherever the round allows.

Because we already know the property, we arrive with the right parts more often than not — which is where the time and the money actually go.